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Marathon Distributors Ltd

Effective Complaint Handling Strategies Programme


Call Centre operators attended the ‘Effective Complaint Handling Strategies’ programme carried out by People Achieve at the Hilton Cyprus.  The programme was partially funded by the Human Resource Development Authority of Cyprus (HRDA). The purpose of the programme was to provide practical strategies for complaint handling and to enable operators to recognize customer behaviour patterns and overcome difficult situations, treat complaints as an opportunity and not a threat and turn complaints into ways of improving service.


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