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Marathon Distributors Ltd

Customer Satisfaction Survey 2011


A Customer Satisfaction Survey was conducted in March 2011 by Pulse Market Research.  The survey involved interviewing 120 pharmacists from across Cyprus.  The objective of the survey was to determine their level of satisfaction with the six largest logistics healthcare providers in Cyprus.


According to the survey, Marathon Distributors received top score in overall satisfaction.  In particular, Marathon Distributors’ order delivery service proved to be the quickest and most frequent.  The Call Centre also came first in the pharmacists’ preference due to the speed and accuracy of the order receipt process.  Marathon Distributors’ staff was considered to be the most professional, helpful and polite.


Marathon Distributors also received the highest Net Promoter Score, with the majority of the pharmacists indicating loyalty to the company, increasing the likelihood of recommendation.



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